We are Thames Water
We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.
Help us deliver one of life’s essential services
We’re an essential service and have operated throughout the Covid19 pandemic, and we need you to help us to deliver an excellent service so we can continue to be there for our customers.
We are excited to announce a brand-new opportunity for a Dialler Manager to join our newly established Credit Risk Team in Swindon.
Core duties will include managing multiple campaigns, ensuring the effective use and full compliance of the dialler and all other contact systems we use, planning, reporting and analysis to make sure that all team members are kept up to date with the relevant requirements on an ongoing basis.
Here’s some of the things you will be involved in:
- Optimising revenue through delivery of innovative strategies
- Managing inbound and outbound campaigns including managing multiple campaigns, utilising predictive, preview and progressive dialling systems
- Analysing and reporting on dialler & contact data to inform strategic decisions
- Developing and creating of new campaigns to deliver fair customer outcomes and business efficacy
- Improving contact rate, talk-time and campaign productivity
- Ensuring contact strategy decisions remain compliant with regulations
- Creating and reviewing reporting for all systems across the contact arena offering reports, suggestions and feedback with the aim to continually improve productivity
- Real time management of dialler and outbound data effectiveness
- Ensuring all company and departmental policies, procedures and standards are adhered to
Your experience might include:
- Dialler systems management
- Training and coaching
- Creating business strategies to inform dialler planning
- Data manipulation within Microsoft Excel & SQL databases
- Impact analysis of data from contact systems
- Resource planning to drive cost efficacies and continuous improvement
Here’s why you should join us!
Thames Water is a rewarding and diverse place to work. If you join us, you’ll enjoy our flexible working arrangements and be supported with progression and development opportunities. We’re proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year, increasing with length of service, access to money saving and benefits schemes and much more!
Click here to find out more about working at Thames Water
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