About the role:
You will be part of an exciting and pivotal team, where no two days are the same. You will be responsible for assessing risk and instigating the relevant incident response to mitigate and minimise the impact of emerging risks on the business. You will be the strategic lead acting as an incident controller for internal incidents. As well as setting the strategy, you will proactively engage with stakeholders, ensure resources are effectively utilised and make sure clear plans are in place.
Key Accountabilities:
- Act as Incident Controller for all internal incidents instigating the appropriate command structure, setting out the problem, the strategy, the desired outcome and ensure that team members are clear on expectations, actions and priorities. Command until such time that the severity and business impact of an incident is deemed that which requires escalation to executive Gold Command.
- Accountable for ensuring resources within the incident structure are utilised in line with their expected roles and responsibilities as outlined in Incident Management procedures, controlling and redirecting when appropriate.
- Proactively communicate with key internal and external stakeholders in respect of operational status and water/wastewater service failures in a timely manner.
- Responsible for maintaining a holistic view of operational impacts on the ability to maintain service to customers, and indirect impacts of risks upon other areas of the business which could cause further incident management needs.
- Deliver effective communication during and after incidents, both internally and with external stakeholders, customers and regulators, utilising established procedures as set out in the Incident Management procedures.
To be successful you will have the following skills and experience:
- Excellent communication skills, both verbal and written
- Ability to work under pressure and effectively prioritise conflicting requirements
- Strong decision-making skills, in a risk-based environment, ability to make decisions based on partial information.
- Excellent relationship management, negotiation and leadership skills
- Previous experience managing operational incidents are preferable
- Fully competent at using the appropriate Company IT systems and office software, as well as specialist incident management tools.
- Good knowledge of Water and wastewater operations.
Working pattern
This is a shift role providing 24/7 cover 365 days of the year with a team of 6. You will be working 12hr shifts and will be expected across the year to work, days, nights, weekdays and weekends. Contact us for further details on the pattern.
What’s in it for you:
Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.