This vacancy is now closed


About the role:

Working in a fast-paced, customer service environment, the scheduler role is responsible for understanding resource requirements, optimising resource utilisation to plan reactive and maintenance work effectively. The role carries a high level of responsibility as you will look after a large geographical area, manage multiple stakeholders and be expected to flex between varying business requirements on a daily basis.

This role aims to deliver excellent service to our customers and is at the heart of prioritising and delivering work for our field teams efficiently. To be successful you will:

  • Have previous experience working in a customer focussed environment.
  • Be able to demonstrate taking ownership of issues.
  • Have excellent communication and written skills.
  • Be able to analyse data to identify potential issues.

Key responsibilities include:

  • Ensuring resources are effectively utilised – reviewing reactive and planned maintenance, scheduling work for a geographical area to meet demanding SLA’s and business priorities.
  • Delivering an accurate schedule.
  • Ensuring work is delivered to the correct technician with the correct skills.

What’s in it for you:

This is a 9-month secondment/fixed term contract.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.  

We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.   

Click here to find out more about working at Thames Water 

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.  

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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