Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
Working in the clean and waste-water operations team you will have the opportunity to provide a first class resolution services for customers. You will handle and resolve inbound customer enquiries relating to customer issues, such as burst drain pipes or sewage leaks, you will need to recognise the problem and identify the relevant information to be able to send out an engineer to solve the problem. Full training will be provided to help you deliver an exceptional service to our customers.
This is a permanent position based in Kemble Court, Green Park, Reading.
This role is on a shift rotation between the hours of 6am – 10pm Monday to Friday with 1 in 3 weekends.
We’re looking for you to:
Use your excellent customer service skills and experience, to ensure customers’ practical and emotional needs are met.
- Take Ownership of customer queries, liaising with teams of different stake holders to identify the best solution to quickly resolve the problem
- Have excellent communication and interpersonal skills, to clearly interact with our customers
- Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
What’s in it for you!
You will gain an excellent overview of our business, working to support our customers every day, we are committed to giving you great training and will make sure you are confident in helping customers. If you enjoy a varied and fast paced environment then this is the role for you, no two days are the same.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
Click here to find out more about working at Thames Water