About the role:
We are currently Have an exciting opportunity for a Field Operations Specialist As a successful candidate your role will be to carry out field investigations into complex operational problems with our wastewater network, identifying solutions to improve efficiency and customer satisfaction. This is within a defined geographical area of the Thames Valley. You will be responsible for overseeing the delivery of repairs and maintenance working closely with our third-party contractors to deliver a programme of field activity. You will be the waste network expert within your local region, ensuring that a high delivery of customer service and network performance is delivered. You will be the main point of contact for any emergency works required in your area and will be responsible for ensuring that contractors are working safely and in compliance with business procedures.
This role will require you to be based 40% of the time in the field, and 60% of the time in the office so someone with experience in both areas is essential.
Key accountabilities:
- Coordinating complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
- Plan and collaborate with our delivery partners to deliver asset maintenance activity.
- Provide technical support to determine solutions to problems and ensure a robust, stable and efficient network.
- Deliver on event crisis management plans, minimising service interruptions and impact on Thames water customers.
- Work alongside the field teams and customer solution centre to determine the cause of complex/difficult problems and find a suitable resolution.
- Contractor auditing ensuring that all works are being completed to the Thames Water standards and in line with compliance and business requirements.
- Provide information on required maintenance and improvement and assist with contingency planning.
- Reporting back to the business the performance of your region, highlighting any high risks to the business.
- Promote a culture of health and safety as well as continuous improvements across your region
What skills are we looking for?
- Previous experience working within the Water Industry, ideally on wastewater networks.
- Delivering customer excellence through network delivery
- You will have a zero-compromise approach to health and safety and must be persistent in your methods.
- An exceptional communicator at all levels of an organisation
- previous experience working and managing the activity of third-party contractors.
- Be able to demonstrate a good business/stakeholder awareness, together with an innovative and creative approach to problem-solving and strong team working and influencing skills.
- Full UK Driving Licence
What’s in for you
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service, and much more, including our referral scheme. You can receive £750 for helping someone get a permanent position within the company. We’re also proud to be here for our local community, offering everyone two days of paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.