About the role:
We currently have an exciting opportunity for a Field Operations Manager. As the successful candidate, you will be responsible for the day-to-day operation of the North East London Trunk Sewer Catchment Team, delivering both planned and reactive sewer maintenance activities, responding to operational events, and delivering excellent customer service.
In this role, you will also need to develop a strong working relationship with other Thames Water business units, network teams, key contractors, and other external stakeholders.
Key Accountabilities:
- Manage a total of up to 11 Trunk Sewer Technicians.
- Be responsible for driving continuous improvement – most notably in Health and Safety.
- Meet challenging operational, maintenance, and customer-driven targets.
- Conduct regular field & workplace audits on safety and quality of work, developing and driving team engagement.
- This position is a mixture of field/office-based, the percentage split based on changing business needs and challenges (average 50/50 split). You will be expected to complete audits and coaching both in the office and out on site.
- Occasional night work may be required to support and drive team output.
To be successful you will have the following skills and experience:
- Previous experience in leading a high-performing team of Operational staff.
- Good working knowledge of health and safety legislation is essential.
- An understanding of Electrical & Mechanical principles.
- A proven record of achieving results through managing others and can deal with periods of increased activity.
- Competent in IT & internal systems and an ability to interpret reporting data.
- Able to work in confined spaces (training provided).
- full valid UK driving license
- Practical working knowledge of wastewater networks would be highly beneficial, allowing you to provide not only leads to your team but technical mentoring as well.
What’s in it for you:
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with a length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days of paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region, and our planet.
Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.