We are looking for an all-rounder Project Delivery Manager on a 10-12 month FTC to provide interim project support to the Wholesale Market Services (WMS), senior management team, during a period of unprecedented activity. The role is required to provide project/programme management support to enhance and enable the delivery of key departmental objectives by:
- Taking the lead on specific projects and providing challenge and support to others
- For all projects, ensuring departmental deliverables are supported by robust and resourced plans with clear accountabilities.
- Project dependencies, delivery risks and issues are articulated and shared via appropriate reporting and review forums.
- Project performance and milestone tracking is in place
- All WMS staff supporting delivery are aware of the challenges and are engaged and supported to deliver
- Acting as part of the senior management team of wholesale market services
Key Accountabilities:
- Leadership and successful project management of agreed deliverables
- Clarifying a project reporting and delivery framework for WMS to report progress against
- Delivery of timely reporting to key stakeholders and management of delivery expectations
- Coaching and management support and challenge to all WMS staff engaged in the delivery
- Generating options and solutions to resolve project delivery issues
To be successful you will have the following skills and experience:
- Senior management with a hands-on analytical approach to ensure tasks are completed
- Managing contracts, driving efficient business outcomes
- Production and presentation of operational insight to senior leaders such as monthly service level reports
- Engaging and influencing stakeholders across an organisation to drive change and embed a commitment to service excellence and customer experience
- Development of strong relationships within own organisation as well as with B2B customers
- Leading cross-functional teams
- Provision of Director ready communications including decision papers and presentations
- Consumption demand forecasting
- Experience in market operation (preferably in the Water Sector)
- Commercial knowledge of the Non-Household (NHH) Retail and New Appointments and Variations (NAV) markets and the associated contracts
- Experience of working in an operational environment alongside technical and operational teams