We are Thames Water 

We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes.   Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.


Delivering one of life’s essential services

We’re an essential service and have operated throughout the Covid19 pandemic, and we need you to help us to deliver an excellent service so we can continue to be there for our customers.

We are recruiting for an experienced Head of Programme Planning and Performance to join our busy Wholesale Services Team. Wholesale Services provides a number of metering, new connection, water efficiency and other services to a range of internal and external customers – including Water Retailers and Building Developers, as well as delivering services directly to our Household and Non- Household customers.  With annual expenditure of over £200m, and delivery of over 250k meter installations and new water connections per year, Wholesale Services is a critical part of Thames Water’s Retail business.

You will be responsible for developing and controlling the programme of meter installations, new connections, main laying and water efficiency workstreams – ensuring that volumes, unit rates and budgets are in place to facilitate the delivery of great customer outcomes.  You will also take the lead in owning the strategic direction of performance agendas, frameworks and governance structures – including the generation of operational and regulatory performance metrics.  You will also be accountable for the generation of performance insights to support operational leaders in driving service, regulatory and financial outcomes. 

This role is a critical part of the senior leadership team this role will collaborate closely with the other business areas to ensure performance is managed to maximise opportunity for the business.


Here’s some of the things you will be involved in:

  • Leading the development, planning, monitoring and control of connection, new mains and metering programmes including generation of annual, monthly, and weekly demand profiles for all customer and asset driven work – a programme of over £200m of annual spend
  • Working with stakeholders to understand customer demand and generate detailed programmes of works
  • Managing budgets, efficiency challenges, financial governance processes and risk schedules
  • Translation of production plans into resource plans and supply chain order books
  • Leading the programme controls functions for these activities to ensure volumes, outcomes and financial targets are met, and that regular reforecasts are produced to reflect latest positions and targets.
  • Management of the capital controls function for these workstreams – ensuring they always remain in governance.
  • Enhancing the quality of operational performance data to drive insight and informed decisions.
  • Drive continuous improvement and high-performance using data driven insight. 


Your experience may include

  • Leading programme management office (PMO) functions in similar large-scale operational delivery programmes, ideally in Utility or Telco environments
  • Managing performance reporting & execution, with proven success in transforming business performance. assimilating performance data into business outcomes.
  • Understanding business needs and environments, future trends, opportunities and constraints.
  • Track record of collaborating with and motivating teams.


Here’s why you should join us! 

Thames Water is a rewarding and diverse place to work. If you join us, you’ll enjoy our flexible working arrangements and be supported with progression and development opportunities. We’re proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities.

Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday, increasing with length of service, access to money saving and benefits schemes and much more!

Click here to find out more about working at Thames Water 

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