About the role:

We are currently recruiting for an Area Service Manager in the North London area. This exciting opportunity will give you the chance to be a key part of our wastewater treatment business. You will lead a team that will provide specialist technical support to Performance Managers across an area, with a particular technical specialism in maintenance. This role will be critical in helping to ensure that the agreed compliance and service levels are achieved both now and, in the future, and enable us to drive strategic change in maintenance.

  • Responsible for technical input to site improvements projects in order to secure effective and efficient asset utilisation and management such as capital investment. Quality assurance for contractor work (financial and quality)
  • Own and optimise maintenance delivery plan in conjunction with the process delivery plan
  • Monitor and review plant performance and reliability, investigate critical plant failures and ensure corrective actions are taken
  • Drive improvements to give a reduction in the maintenance serviceability cost by asset type
  • Support the development of strategic standards through working with peers in Operations and SPA to ensure compliance with regulatory standards to meet cost, quality and time objectives
  • Development of technical strategies in accordance with Company and Maintenance Services objectives – including the coordination of strategic spares and monitoring, implementation and maintenance of relevant associated quality programmes such as SAP
  • Ensure asset registers are up to date following investment or on-site changes and annual reviews take place
  • Develop and maintain planned maintenance capital programme in your area
  • Assist / Input into EPR (Environmental Permitting Regulations) where required, to include reviews and updates of SOM's (site operating manuals)
  • Take part in Out of Hours rota if required

Health and Safety:

  • To ensure that a culture of behavioural safety is embedded and that the health, safety and wellbeing of employees and other affected person are a top priority
  • Responsible for the delivery of statutory and specialist maintenance for operational and maintenance activities such as lifting equipment, generator maintenance, boilers, digest ancillaries, pressure vessels and DSEAR compliance
  • Responsible for ensuring compliance and resilience for statutory training requirements, including COTC (certificate of technical competence), SAT (senior authorised tester) and APD (authorised person digester)
  • Responsible for LOAD and training compliance


  • To manage the team to achieve agreed objectives, providing strong leadership aligned with Thames Waters’ values
  • To act as a coach, hold developmental conversations and continually coach and mentor teams
  • To drive a culture of performance, efficiency, optimising people performance
  • Responsible for the technical development of all apprentices in the area. To ensure they have access to the right jobs to build their learning portfolios. Ensuring they have a competent mentor and conducting regular reviews with them individually to ensure they are developing as expected
  • To utilise our apprentice population for projects that allow them to develop their skills and gain experience in all areas required to meet the Trailblazers standard
  • To support Performance Managers in ensuring the area offers development to their technicians so they have the right skills and capabilities and are following Thames Water’s standards and methods of work
  • To support local apprentice mentors to be role models to their apprentices and develop existing team members to become mentors of the future
  • To provide technical expertise for recruitment of new employees
  • To manage resource availability plan of maintenance technicians across the area
  • To act as a chair, or presenting manager in any disciplinary, capability and sickness meetings, in conjunction with the Manager's advice service
  • To assist Performance Managers with managing the performance, development, training of maintenance technicians and to develop competency assessments for this population to ensure that individuals are equipped to perform effectively and safely
  • To proactively manage the engagement of your team utilising our hear for you survey to develop a local action plan

To be successful you will have the following skills and experience:

  • We are seeking an individual with a background in industrial mechanical/electrical maintenance including planned and preventative maintenance
  • You will ideally have a minimum of a BTEC / NVQ L3 or equivalent in Mechanical / Electrical and a BTEC HNC Electrical / Mechanical or have an ICA background
  • You will be an experienced people manager with a proven track record of engaging and developing a team and ideally will have been a technical mentor to apprentices in a previous role
  • You will be used to taking the lead and achieving results, with a strong focus on and a broad range of H&S skills, H&S legislation and application
  • A facilities background would be desirable, and NEBOSH would be ideal. You will be required to have this qualification if you do not already
  • You will have good communication skills as well as excellent IT skills, especially Excel, and the ability to interrogate data via SAP is desirable.

What’s in it for you:

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service, and much more, including our referral scheme. You can receive £750 for helping someone get a permanent position within the company.

We’re also proud to be here for our local community, offering everyone two days of paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. 

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region, and our planet.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.