Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
A Logistic Desk Planner is responsible for the scheduling, dispatch and completion of Logistics Operation Control Centre (LOCC) activities these include tankering and hire equipment for both clean and waste wholesale operations. The LOCC team will deliver the highest levels of customer service, applying trust, ease and care to ensuring a first-class customer experience for both our internal and external customers.
This role will be 12-hour shift pattern on a 24/7 within a rotating rota.
We’re looking for you to:
- Facilitating work progress and completion according to required time frames, ensuring service is delivered in a consistent and compliant manner that is cost effective, maximises productivity and is in accordance with Thames Water and external contractual requirements.
- All work sent to contractors must be fully compliant with all traffic management legislation to avoid fixed penalty notices and reduce permit costs
- Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement – Trust, Easy, Care model
- Support operational clean and pollution incidents as required.
- Responsible for the allocation of equipment and services to operational teams to enable remedial intervention to help prevent or mitigate incidents or as enabler to allow for proactive work to be completed.
- Will be required to assess and investigate issues to ensure the right equipment is issued on time and to specification.
What’s in it for you?
This is a great opportunity for the right person to progress within the business and especially at a time where they are growing and expanding the LOCC.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.