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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We are currently seeking a Network Protection Investigator to join our team. You will work closely with our customers to support and educate them to stop the misuse of drains and prevent further 'Fatbergs' from forming. You will visit customers daily and engage with them on best kitchen practice to prevent sewer misuse from their premises. You will work closely with customers, building rapport with them to guide them with their grease management programme.

This role provides a unique opportunity to be part of a new team tackling sewer misuse across the wastewater network. By working with customers, you will actively be part of reducing blockages and sewage flooding; protecting our network, customers, and the environment alike. Within this role, you will be the sole worker for your area. The position will suit someone who is self-motivated, enjoys taking ownership and working with customers to solve problems following a proven process of engagement.

We’re looking for you to:

  • Be a confident communicator who can work alone effectively managing your own time to deliver results.
  • Have experience of working with and managing diverse customer relationships
  • Be a team player who can work towards a team objective whilst managing your own work load remotely.
  • You will be active and flexible in your approach to work and possess the ability to communicate at all levels both written and verbal.
  • You must be proficient in MS Office and have an open approach to learning.
  • Due to the nature of the role, a clean driving license is essential as the post will work across several areas in the region. A company vehicle will be provided. Some evening work may also be required

What’s in it for you!

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

Click here to find out more about working at Thames Water