Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs and randomly selected customer properties, to ensure your drinking water is of the highest quality. As a Water Quality Technician, you’ll be the person responsible for collecting these water quality samples. This role is a temporary position.

The Drinking Water Inspectorate (DWI) monitors and enforces water quality regulations on behalf of the Department for Environment Food and Rural Affairs (Defra). Their job is to assess the wholesomeness of drinking water and carry out audits of all water suppliers to examine all aspects of water quality, treatment, monitoring and analysis. The quality of our drinking water is determined by standards set out in the Water Supply (Water Quality) Regulations 2000 (and associated amendments).

  • Collecting samples from works, reservoirs, and customer addresses; this will involve some cold calling
  • Frequent driving to customer property, sites and reservoirs
  • Managing the maintenance of sampling records and sampling equipment to UKAS and DWI standards
  • Planning your workload and deliver monitoring program
  • Liaising with the Technical Scheduling team, CSWQ group and Process Team for technical data and Regulatory and Performance team for all reactive work, in line with company protocols
  • Keeping accurate daily records of all samples taken
  • Investigating possible supply issues
  • Effectively planning of routes and collection programs
  • Arranging appointments with customers and sample customer complaints
  • Taking part in events as part of an out of hour’s roster

We’re looking for you to:

  • Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it first time
  • Have excellent communication and interpersonal skills, to clearly interact with our customers
  • Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
  • Have a full clean driving licence and be comfortable driving a large size commercial van and confident driving in busy environments, such as city centres or enclosed estates
  • Be open to learning the required Health and Safety legislation

What’s in it for you?

This is a unique role within the company, allowing you to have complete control over your day to day work. You will be visiting customers directly at their homes and taking water samples ensuring the standard of drinking water the company provides is always to the best standards possible. You really will be working on the front line and be the face of the business.