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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

The customer planning team manager is responsible for leading, developing and managing a team of customer planners to ensure operational KPIs are being achieved. This people-focused role is here to improve engagement, drive performance, promote continuous improvement and help deliver great customer satisfaction.

We’re looking for you to:

  • Have previous people management experience - with strong leadership skills and prior experience of managing and driving performance in a team.
  • Be adaptable - this role will see you working in a constantly changing fast paced environment and you will need to be an adaptable individual with the ability to make decisions under pressure.
  • Have excellent communication and interpersonal skills - with good commercial acumen.

What’s in it for you?

This dynamic role will have up to 7 direct reports and offers the successful candidate the opportunity to manage, train and coach their team, as well as influence processes within the wider waste water team to ensure we provide excellent customer experience during these rapidly changing internal and external environments. Our customers are becoming more demanding of the service they get from us and we need to anticipate and respond to this change. If you have a strategic mind, thrive under pressure, strive to provide the best people management and are passionate about customer experience then look no further as this is the right opportunity for you.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.