Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
You will have a base location at Woodford.
This is an exciting and varied customer facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.
You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.
- Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
- Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field
- You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance
- Looking after valve operations and water sampling and valve checks and planning
- You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills
We’re looking for you to:
- Have excellent customer service experience
- Have a can do and positive attitude
- Be self-motivated
- Be confident at completing tasks to the best of your ability
- Work independently
- Have excellent time management
- Have a solutions focussed attitude
- Have basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided
- FULL UK licence is essential as traveling will be required
Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
As the role involves driving daily, the ideal will candidate will hold a full UK driving licence and be happy to drive between jobs.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.