Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid-19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

Working in the clean and waste-water operations team you will have the opportunity to provide a first class resolution services for customers. You will handle and resolve inbound customer enquiries relating to customer issues, such as burst drain pipes or sewage leaks, you will need to recognise the problem and identify the relevant information to be able to send out an engineer to solve the problem. Full training will be provided to help you deliver an exceptional service to our customers.

This is a permanent position based in Kemble Court, Green Park, Reading.

This role is on a shift rotation between the hours of 6am – 10pm Monday to Friday with 1 in 3 weekends.

We’re looking for you to:

Use your excellent customer service skills and experience, to ensure customers’ practical and emotional needs are met.

  • Take Ownership of customer queries, liaising with teams of different stake holders to identify the best solution to quickly resolve the problem
  • Have excellent communication and interpersonal skills, to clearly interact with our customers
  • Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team

What’s in it for you!

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.