Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
This is a brilliant opportunity to join Thames Water’s Water Networks team at an exciting time as it continues its business and cultural transformation. Our Water Network business provides our customers and communities with life’s essential service ‘Water,’ and this new role is crucial in ensuring we provide them with every day with the high-quality service they deserve.
Your role will be to ensure we’re providing an excellent service to our customers through effective operation and maintenance of the Networks.
You will be required to undertake routine maintenance tasks through to complex investigations and issue resolution. This may include:
- Identifying and resolving system issues impacting levels of service such as Poor Water Quality, Poor Pressure and Burst Pipes etc
- Investigating and resolving customer enquiries and complaints. Taking ownership of the issue and seeing is through to resolution.
- Routine activities to support day to day operations.
- Maintaining a high level of health and safety for yourself and your colleagues.
We’re looking for you to:
- Have the appropriate education level/qualifications (NVQ Level 2, City & Guilds, GCSE) or equivalent experience in either a water network or leakage role.
- Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it first time
- Deliver great customer service through a positive approach, taking accountability for your role while working accurately and flexibly within a busy team
- Possess IT skills to communicate via a portable device.
- Hold a valid full UK driving licence.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.