Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion liters of water through 32,000 km of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
This is a brilliant opportunity to join Thames Water’s Water Networks team at an exciting time as it continues its business and cultural transformation. Our Water Network business provides our customers and communities with life’s essential service ‘Water,’ and this new role is crucial in ensuring we provide them every day with the high-quality service they deserve.
Your role will be to ensure we’re providing an excellent service to our customers through effective operation and maintenance of the Networks.
You will be required to undertake routine maintenance tasks through to complex investigations and issue resolution. This may include:
- Maintaining a high level of health and safety for yourself and your colleagues.
- Undertaking a series of tasks to enable the identification and resolution of leakage in our hydraulic systems, investigations will include activities such as step testing, portioning of areas to understand leakage, flow testing, correlation, logger deployment
- Identifying and resolving system issues impacting levels of service such as Poor Water Quality, Poor Pressure, Burst Pipes, etc
- Taking ownership of any issue/anomaly and seeing it through to resolution.
We’re looking for you to:
- Have the appropriate education level/qualifications (NVQ Level 2, City & Guilds, GCSE) or equivalent experience in either a water network or leakage role.
- Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it the first time
- Deliver great customer service through a positive approach, taking accountability for your role while working accurately and flexibly within a busy team
- Possess IT skills to communicate via a portable device.
- Hold a valid full UK driving license.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. You’ll enjoy a fulfilling career, flexible working arrangements , and great benefits if you join our team. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
We deliver life's essential service so our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.
Find out more about working at Thames Water.