Who are we?
We are Thames Water and we're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.
About the role:
The Systems Performance and Delivery Co-ordinator is a pivotal role that supports Thames Water Property Searches by validating, troubleshooting and working with our technical support teams to resolve system incidents and service disruptions. In this fast-paced, hands on role, you will capture, monitor progress and deliver the system, process and product fixes or changes needed to satisfy operational/customer/industry/regulatory requirements.
This role requires attention to detail and the ability to support the progress and implementation of small and medium scale system change projects, required to provide solutions for system defects/failures. You will support our continuous improvement ethos by developing and progressing ideas so that Property Searches can continue to deliver for our customers.
What you’ll be doing:
- Working with Thames Water Digital support teams and our operational teams to ensure that all Property Searches systems/applications are functioning effectively
- Identifying and raising business incidents and service disruptions, managing them through to resolution
- Ensuring business readiness across our stakeholder community ahead of planned changed, including the design and co-ordination of User Acceptance Testing
- Accurately recording business requirements to ensure remediation plans are fit for purpose
- Analysing service failures and breaks in automations, developing and deploying actions to remediate underlying issues
- Completing regular maintenance of systems and associated datasets, updating corresponding process documentation and training materials
- Providing business leads with effective and timely progress updates
- End-to-end planning, documenting and delivery of small/medium scale projects and Small Value Change (SVC) requests
- Carrying out essential tactical manual interventions to keep the business functioning
What we’re looking for:
- Incident management as part of a previous role is highly desirable, as is an understanding of XML integrations
- Ability to analyse technical issues and articulate findings in a straightforward manner
- Stakeholder engagement, both supplier and operational
- Driving continuous improvements with systems and processes
Desirable qualifications
- Experience of delivering system change through defined projects would be beneficial
- Project Management (Fundamentals)
Here’s why you should join us!
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a rewarding and diverse place to work. If you join us, you’ll enjoy our flexible working arrangements and be supported with progression and development opportunities. We’re proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year, increasing with length of service, access to money saving and benefits schemes and much more!
You can find our more in our working for us section of our website.