Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

As Operational Improvement Lead you will be responsible for implementing and embedding improvement projects and initiatives to deliver measurable and sustainable efficiencies across OPALIM (Operational Projects, Logistics & Incident Management) and Operations. 

Alongside this you will work within the Strategy team to drive forward a long term, well governed business strategy for OPALIM. This may include delivery or support in large scale transformational change in support of the function or the wider Operations business unit.

We’re looking for you to:

  • Responsible for the delivery of strategic plans and appropriate governance measures to ensure robust planning processes support the long-term ambitions and objectives.
  • Responsible for delivery of all core project management activities appropriate for the lifecycle of various projects, initiatives and programmes in line with established OPALIM project processes.
  • Accountable for maintenance of all project governance documentation in support of effective project delivery and implementation as well as any potential audits.
  • Reporting and tracking of programme performance against milestone plans, delivery outputs and any relevant KPIs, ODI or other established success criteria.
  • Develop and maintenance of strong stakeholder relationships across OPALIM and the wider business, ensuring excellent communication plans are a part of every project delivered.
  • Facilitate the identification and monitoring of Risks, Issues, Assumptions, Dependencies and Opportunities (RAIDO) across OPALIM, for projects and wider business activity.
  • Ad-hoc delivery and/or ownership of business activities or analysis for OPALIM and wider Operations functions as required in addition to project led requirements to similar work

What’s in it for you?

This role works within a unique cross-functional team, balancing operational demand and strategic thinking so you will be in a position to influence decisions to help shape what we do every day and in terms of planning for the future.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.