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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

As the Sampling Field Operations Manager, you’ll proactively and safely deliver Thames Water’s regulatory and operational sampling programmes, ensuring quantity and quality targets are achieved.

Responsible for the management of a diverse team of remotely based Water Quality technicians in the water side of the business, you’ll provide a first-class sampling service to Operations and key stakeholders. Ensuring all Health & Safety obligations and team management responsibilities are achieved, you’ll coach and drive the team performance through active management.

You’ll actively take part in the out of hours rota, covering 1 weekend in 6.

We’re looking for you to:

  • Be a credible leader with the drive and energy to deliver, leading and supporting your team whilst ensuring a culture of safety and performance management
  • Be educated to degree level or equivalent - preferably in a scientific or environmental discipline
  • Be knowledgeable in the clean water network processes
  • Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
  • Have excellent communication and interpersonal skills, to clearly interact with our customers and stakeholders to achieve excellence communication, handovers, and effective interdependent relationships
  • Extensive knowledge or experience of QMS (Quality Management Systems), preferably ISO 17025
  • Have significant relevant industry experience within the field of water quality sampling and/or operating in a highly regulated environment
  • Have excellent IT skills including Microsoft office, Sample Manager and the EQUIS reporting system
  • Extensive knowledge of H&S requirements
  • Have a full UK driving licence as you will be required to travel

What’s in it for you?

This is a challenging but rewarding role where you are at the heart of the business and can see our results.  Working with key stakeholders, you’ll be on the front line, representing Thames Water and providing a first-class service to our customers.  This is a unique position where you will have the opportunity to learn and grow with the business.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.