Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

As a System Operator, you will be responsible for managing several hydraulic systems made up of all the clean water assets for the abstraction of raw water, treatment to produce potable water, transmission to move the potable water into the right areas and finally the distribution network.

You will be making informed operational decisions 24/7 based on data insight and the ever-changing operational environment that is water supply to deliver the highest water quality safely, maintaining customers supplies where possible or minimising when not, Leakage strategies to minimise losses and optimise energy use all done in a smooth calm way to stop shocks to the hydraulic system. Some of the duties will include:

  • Monitoring and controlling process quality and plant operation to comply with regulations and business standards
  • Maintaining a continuous awareness of asset status; raising work as required
  • Monitoring and manage all alarms to ensure appropriate timely action is taken
  • Delivering ad-hoc reports and information requests accurately and to required timescales
  • Following and complying with company Health & Safety procedures, auditing practices and maintain records

We’re looking for you to:

  • Be a problem solver that works well under pressure
  • Have the ability to interpret, analyse and use data to deliver operational outcomes
  • Demonstrate a flexible approach to work
  • Understand the importance of working within a team and be supportive of the common goal
  • Be open to other opinions within the team to agree on the best outcome
  • Understand key company operating procedures relevant to this role is ideal
  • Be a good communicator with customer service skills
  • Be passionate about providing exceptional customer service
  • Having previous knowledge of the Water industry and regulations is preferred
  • Although not essential experience in water, sewage treatment, transmission/catchment network as well as an understanding of quality management and a record of compliance is preferred

What’s in it for you?

System Operations is the only department that truly covers the operation of “source to tap” and is fundamental in the delivery of Water Services and interacts with Water Production, Water Networks, Water Quality and Asset Management.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.