Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
In the Customer Planner/Assurance role you will be responsible for understanding resource requirements and constraints as well as optimising resource utilisation to plan customer and maintenance work effectively as well as ensuring that every customer has a best in class interactions with you in the Customer Solution Centre. The role carries a high level of responsibility as you will look after a large geographical area, manage multiple stakeholders and be expected to flex between varying business requirements on a daily basis, be those duties of a Customer Assurance agent or Customer Planner. This role aims to deliver excellent service to our customers and is at the heart of prioritising and delivering work for our field teams as we strive to be the best in the industry.
We’re looking for you to have:
- Experience of working in a fast paced, customer service environment, ideally with evidence of previous work allocation to Field based teams.
- The ability to conduct analysis of data to identify potential issues.
- Excellent communication skills and the ability to demonstrate ownership for work requirements.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 26 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.