Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
Our overarching plan is to provide our customers with a continuous supply of safe, clean, and palatable drinking water – by focusing on our five key priorities – our people, health & safety, water quality, risk & resilience, and efficiency.
Reporting to the Area Operations Manager, you will lead several teams to deliver compliance and service levels across our water treatment works, reservoirs and boosters. This role covers a large geographical patch, spanning the beautiful Oxfordshire area, so a willingness to move around day to day is essential.
You will lead your team to ensure that we consistently meet our internal KPI’s as well as regulatory performance measures and performance commitments.
Key to the role is collaboration and stakeholder engagement, both within and outside of Water Production
This is a diverse and fast-paced role where no two days will be the same. It provides a fantastic opportunity to think differently about how we ensure reliability and resilience of our assets, whilst developing our people and driving a sustainable operating model.
You will gain a wealth of exposure to the wider business in the largest Water and Wastewater Company in the UK. You will work with leaders from across the business, contractors, and colleagues alike, ensuring health and safety is at the forefront of our work. This is a perfect opportunity to further develop your leadership experience with real progression opportunities.
You will undertake ‘Level 5 Management of Water Production’ training, developing your competency and knowledge across wide-ranging aspects of water production.
Main Responsibilities
- Monitor, report, and take action against key performance indicators (KPIs) for the reliability and resilience of our asset base, the capability of our people, and the sustainable operation of our sites and network.
- Lead your team to achieve agreed objectives, enhancing employee engagement and promoting a strong health and safety culture.
- Ensure your team has the capacity, capability, competence, and confidence to undertake their tasks and activities. Ensure robust performance management is in place but actively supports development; ensuring appropriate succession plans are in place to maintain a continuity of operational support.
- Liaise with senior stakeholders and operational teams to address any asset failures, water quality failures, and demand and supply issues that arise.
- Implement, through local and regional initiatives and various operational and process steering groups, business and technical developments - promoting consistency and best practice.
- Contribute and deliver water production continuous improvement projects and efficiency projects in conjunction with wider project teams.
- Support controller of premise activities for sites in your area
- You will also be required to take part in an out-of-hours rota once fully trained
We’re looking for you to:
- Have a background in operational management and leadership of teams with specific experience or demonstrable understanding of Water Production and the wider Water Industry.
- Have excellent organizational skills, a keen eye for detail, and the ability to manage workload under pressure are all essential to be a success in this role. You will demonstrate confidence to present to and to influence Leaders in the organisation at all levels.
- You will have a passion for driving positive behaviors throughout your region. You will be able to deliver against stretching operational targets and must be commercially astute.
- Ideally, you will be degree qualified (preferably in an engineering/science discipline) however this is not essential.
- Due to the nature of the role, a full UK Driving licence is required, however, a car allowance will be provided.
What's in it for you
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women. You can find out more in our working for us section of our website.