Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
This is a brilliant opportunity to join Thames Water’s Water Networks team at an exciting time as it continues its business and cultural transformation. Our Water Network business provides our customers and communities with life’s essential service ‘Water,’ and this new role is crucial in ensuring we provide them each and every day with the high-quality service they deserve.
The role will be accountable for delivering performance improvement opportunities that are measurable, sustainable, and, well, simply the right things to do.
Whilst the portfolio of initiatives will be varied, you will act as the Water Networks lead in improving our customer service, by way of owning and delivering the C-MEX action plan.
You will know what good project delivery structure looks like, be able to use a variety of project and initiative management tools and techniques, and be able to report/present to a range of interested parties.
Being able to prioritise and build a compelling and meaningful business case, in conjunction with key stakeholders, to make sure we are focussing on the right things at the right time.
The successful candidate will be curious and tenacious, always on the lookout for opportunities to improve, and providing expert insight. They will know our business; they will know what questions to ask when they look at key metrics and they will focus on sustainably and effectively fixing problems.
We’re looking for you to:
- Be accountable for creating opportunities to be better.
- Be curious by drilling down to the true root causes of problems.
- Take ownership of problems, providing a value-add service to our Water Networks.
- Support the delivery of the Water Networks operational plans, whilst continually reviewing the delivery against key objectives and ensuring that decisions that are made not only are right for today but ensure the long-term success of the area.
- Ownership for the full customer experience, continuously looking to delight our customers every time, reducing the need for complaints and if they do, provide a solution that works for them by working with different teams across the business.
- Inform and influence future investment decisions where the evidence supports this solution.
- Support the delivery of the safety and wellbeing plans to ensure our zero-compromise approach is in our DNA, and that a mindset of behavioral safety is embedded within your team.
- Develop and embed a performance and customer focussed culture and mindset.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme.
Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women. You can find out more in our working for us section of our website.