Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
We have a great opportunity to join our Wholesale Services team in Langley, Berks. The Project Manager Replacement Metering will lead the delivery and performance management of the Replacement Metering Programme for Thames Water, replacing analogue meters with state-of-the-art Digital Smart Meters.
The successful candidate will be accountable for the delivery of a range of technical services through the project lifecycle, providing project teams with in-depth technical expertise. You will lead an office and field-based team comprising of employees from our Delivery Partners in performance managing the end to end Replacement Metering Processes required to effectively deliver the programme and the customer journey.
- Establish and continuously promote proactive health, safety & environment culture across the projects and our Delivery Partners, driving a zero-compromise approach
- Manage the activities of multi-disciplinary project teams in accordance with project delivery procedures
- Initiate and develop communication and good relationships with key stakeholders, both internal and external, review customer complaints and establish areas for improvement, with the aim of delighting our customers
- Manage the delivery of project outputs to time, budget, quality and compliance to KPIs through planning and forecasting resource requirements
- Performance management of the Delivery Partners to ensure the out-performance of service levels and value for money
- Achieve best practices in the safe and sustainable delivery of projects, as well as subsequent operation and maintenance
We’re looking for you to:
- Have a track record of delivering quality projects, with a strong focus on customer service and Health and Safety
- Have budgetary and performance management experience
- Demonstrative capability with risk-based and analytical decision making
- Possess excellent verbal and written communication skills
- Possess broad knowledge and experience in investment decisions
- Be educated to A ‘level standard
- Hold a full UK driving licence as travel to other sites is essential
- Be fully proficient at using appropriate IT systems and office software
- A qualification in project management, Prince 2 / APM or equivalent, would be desirable
- Awareness of water and the wider utility industry would be desirable
What’s in it for you?
This is an amazing opportunity to be involved in a once in generation industry-leading smart metering programme designed to completely transform the way in which our customers use water and to drive a smart network data-led approach to how we operate and invest in our water network that will deliver a reduction in leakage.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our "working for us" section of our website.