FTC Contract Up to 10 months initially
Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
We have a great opportunity to join our Market Operations team in Swindon as a Team Manager on a temporary basis to cover a 10-12-month secondment. In this role, you will lead, coach and develop, a team of Non-Household Services (NHH) Associates, who operate and manage the processes involved in data integrity within the market. You will ensure day to day tasks are monitored understood and controlled, guaranteeing service level agreements and quality standards have been met.
You will provide technical advice to associates and the wider WMS leadership community, as well as personally owning the investigation into high-level disputes and complaints on behalf of their business owners.
- Manage a team of Associates to operate and maintain processes involved in the Registration or NHHs team, recognising where the team's skills can be used for reports that are integral to Wholesale Market Services (WMS)
- Coach the team to meet business objectives and enhancing the individual performance of associates with regular one to ones
- Work with the Registration or NHH Manager to ensure that training and support material is up to date, and in line with current policies and procedures
- To work with the Registration or NHH Manager to identify risks and opportunities within Wholesale Market Services
- Analyse registration reports, team performance data and trends seen in market transactions, to drive a culture of continuous improvement
- Work with the Associates to troubleshoot issues that need to be escalated and resolved
- Collaborate with teams across WMS and within the broader TW network, to drive improved efficiencies and broaden commercial understanding
- To be the leader in data analysis and integrity, using the feedback from the Quality Assurance process to ensure Associates are completing their work to the quality standards expected
- To own and manage one-off projects to time, cost and quality as directed
We’re looking for you to:
- Have previous team/people management experience, preferably related to teams dealing with the management of technical information
- Possess strong interpersonal and communication skills with the ability to lead
- Have strong analytical and numeracy skills
- Be fully proficient in using MS Office and confident in learning new software
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.