Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
This is a brilliant opportunity to join Thames Water’s Water System Performance team at an exciting time as it continues its business and cultural transformation. Our Water Operations business provides our customers and communities with life’s essential service ‘Water,’ and this new role is crucial in ensuring we provide them each day with the high-quality service they deserve.
Do you want a career that makes a difference which allows you to enjoy a wide variety of responsibilities? If so, then this role is for you, it will combine and stretch your abilities to deliver change for our business and people, whilst providing an essential service to our customers.
What does good look like? Everything we do, by you and your team, are delivered in a safe, timely and efficient manner with the wellbeing of our employees, customers, communities, and the environment is at the heart of every decision.
This a high-profile, high pace role in the Water System Performance Team providing proactive management and continuous improvement of hydraulic systems within a designated region. You will take responsibility for actively driving optimal performance for Water Quality, Customer Resilience and Service, Leakage and Energy use. You will be working in partnership with key stakeholders to identify risks and opportunities and develop improvement plans to ensure that TW customers receive safely delivered excellent levels of service, including an adequate supply of wholesome drinking water.
You will be a leader of a technical team to support the development of TW business plans and take responsibility for delivering on the commitments that we have made to customers, stakeholders, and partners to help deliver a sustainable future for water supply across all of the hydraulic systems.
We’re looking for you to:
- Be accountable for all customer and network outcomes in the area for both planned and reactive activities and ensuring they are delivered to the efficiency and quality required.
- Take ownership of the capability and capacity of our direct and supply chain teams to have the right people in the right place at the right time.
- Deliver the Water Networks operational plan, whilst continually reviewing the delivery against key objectives and ensuring that decisions that are made not only are right for today, but ensure the long-term success of the area.
- Take ownership for the full customer experience, continuously looking to delight our customers every time, reducing the need for complaints and if they do, provide a solution that works for them by working with different teams across the business.
- Inform and influence future investment decisions for your area.
- Lead the operational team across your area, continuously coaching and developing them to ensure everyone can deliver to their potential.
- Own and deliver the safety and wellbeing plans to ensure our zero-compromise approach is in our DNA, and that a mindset of behavioural safety is embedded within your teams.
- Develop and embed a performance and customer focussed culture and mindset
- Own the relationship between Thames Water and 3rd party teams across the area in order to create a seamless, collaborative relationship where we share successes in delivering our collective goals
- Manage the budget to deliver value for money today, and for the longer-term future.
We are looking for leaders who can build high performing teams. You will need to have experience in leading teams through a period of change and demonstrate resilience and forward thinking. This role requires you to be a strong influencer and have great commercial acumen, sometimes taking an entrepreneurial approach to getting things rights in a regulatory environment.
What’s in it for you?
Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday increasing to 30 with length of service.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.