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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

As the Support Analyst, you’ll provide support to the laboratory and act as an interface between the internal stakeholders and the laboratory teams.

The role involves meeting couriers who bring in samples for analysis, processing the samples and passing them to the relevant team in the Laboratory in a timely manner.  You will also be responsible for the safe disposal of samples and recycling. This is a fast-paced environment, and all training is provided to aid in working together as part of the larger team.

This role is critical to support the sampling and analysis of statutory analytical requirements for compliance with DWI and EA standards.

The Customer Service & Logistics department is resourced between Monday to Friday 08:00 and 21:00 and you will need to cover this by working different shifts during the week; 08:00 to 16:30, 10:30 to 19:00 and 12:30 to 21:00.

Our labs are a key part of the business which allows us to monitor that our drinking water is safe and clean and that our waste product is treated in the correct way. Not only do we analyse samples from our customers' homes but also from our sites and the rivers too.

Key areas of accountability will include:

  • Processing daily deliveries of samples and consumables via the goods inwards area and then onward delivery to the relevant analytical departments
  • Identifying, investigating, reporting, and resolving any issues with samples upon receipt
  • Preparation and distribution of bottles to the relevant Thames Water teams for sampling purposes whilst maintaining full laboratory records in order to meet the departmental key performance targets
  • Disposal of clean and waste sample bottle contents after analysis and washing/recycling of those sample bottles
  • Developing your skills and knowledge to ensure processes are carried out to the right quality and technical standards
  • Responding to internal customer enquiries in a timely manner
  • Adhering to health and safety policies and procedures at all times adopting a zero-tolerance attitude to incidents, harm, and compromise at all times
  • Identifying and/or contributing to delivering continuous improvement initiatives 
  • Manual handling/lifting of cases of samples and consumables, some of which can be heavy (up to 20kg)

We’re looking for you to:

  • Be educated to GCSE level for Maths and English (or equivalent)
  • Follow strict instructions and guidelines to produce, record, maintain and verify data within a highly regulated UKAS accredited Laboratory
  • Have our customers at the heart of everything you do and value being part of a team to deliver exceptional customer service
  • Have excellent communication, both written and verbal, along with strong interpersonal skills
  • Be computer literate and have a good working knowledge of Microsoft Office, preferably Microsoft 365
  • Be comfortable carrying out repetitive work and have a real passion for working in a laboratory
  • Constantly looking for ways to improve both yourself and processes and will be comfortable in putting your ideas forward
  • Be comfortable and able to lift heavy objects

What’s in it for you?

This role joins part of a team dedicated to providing excellent customer service. Our labs have won awards for health and safety and all our teams are dedicated to meeting this exceptional standard.  Most recently, Thames Water Thames Water has become one of only a handful of organisations to be recognised by the Science Council as an “Employer Champion”.

The award recognises our commitment to supporting our scientific staff with continued professional development and registration with appropriate professional bodies.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.