Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
As the Collaboration Lead, you will have overall responsibility for Digital Collaboration across Thames Water. Supporting our Head Offices, sites and field users. Responsible for crisis management, process management, SLA adherence, service improvement and for ensuring stability.
- Partner with colleagues and manage suppliers in delivering transformation.
- Effectively expresses ideas and information in oral and written form.
- Facilitate exchange of ideas and fosters an atmosphere of open communication.
- Act as project governance for service management, solution and continuity design.
- Responsible for Change assessments and approvals in and out of hours.
- Direct the supplier responsible for EUC support, incident and request management.
- Develop and maintain strong relationships with business leadership, ensuring daily technology service needs are met and issues resolved.
- Provide effective governance for suppliers and partners including addressing issues/concerns and providing solutions with favourable outcomes as required. Identify corrective actions to ensure service meets or exceed the SLA's.
- Work with CTO to develop technology strategies that support long-term growth and sustainability.
- Provide timely verbal and written communications as required with users, vendors, and other staff.
- Continuous Service Improvement – Develop, make recommendations, refine and own CSI service delivery plans, providing monthly management information to enable decisions that drive the highest levels of service within the timeframes and budgets agreed. Work with all relevant teams to ensure actions are taken and completed to protect and improve services.
- Risk Management – Work in collaboration with the Operational Risk Manager to manage business area operational risks and proactively mitigate against, resolve and report on service delivery risks and issues.
- Assign and revoke Microsoft licences where automation doesn’t or cannot work.
- Create all new SharePoint entities and advise companywide on best practices.
- Maintain and update 365 Groups associated with SharePoint sites as Global Admin
- Compile reports and stats on all 365 products as requested.
- Maintain and update 365 User Group on Yammer with latest updates and answer any posted questions.
- Monitor and advise the business (via appropriate channels) on new features in 365, SharePoint and Teams from Microsoft Roadmaps.
- Provide support and advise on 365 applications not in support scope for Accenture eg. Power Apps and Power Platform
- Advise on best use of all products in Microsoft Teams.
- Schedule and teach 365 and SharePoint Masterclasses.
- Attend team meetings as requested to show functionality.
- Advise on data governance and security within 365.
- Search and compile results for Subject Access Requests or other security incidents.
- Assist PA’s and Exec with new products.
We’re looking for you to be:
- Educated to degree level or equivalent experience
- ITSM - ITIL
- IT management experience within a large IT organisation
- Experience of service delivery within a complex matrix IT operational environment
- Has excellent interpersonal skills and is fully experienced at dealing with stakeholders. Proficient and effective communicator.
- Proven problem solver with the ability to make balanced decision considering commercial, operational and customer needs
- Expert in 365, Microsoft Teams, SharePoint and Yammer.
What’s in it for you:
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.
We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.