Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
About the role
Our Credit Risk team is eagerly seeking an experienced Data and Reporting Analyst to join them. This role will enable us to provide a fantastic experience and sustainable growth and performance for our customers.
The successful Data and Reporting Analyst will support the delivery of management information (MI), insight and data analysis whilst your skills will help to drive improvements in Credit strategies, improve portfolio understanding and inform business decision making. You will be supporting our Bad Debt Transformation programme and broader change agenda to promote a culture of data-driven insight and decision making within the FCC (Financial Customer Care).
What you’ll be doing:
- Participate in the development and regular production of credit and portfolio MI, KPI reporting and exception monitoring reports
- Supporting the regular production of KPIs and relevant portfolio quality monitoring MI
- Using analytics tools (SAP Analytics Cloud, SQL) to extract data to understand behaviours/characteristics and incorporate findings into actionable insight and support decision making
- Delivering timely and reliable portfolio MI to stakeholders to ensure portfolio performance understanding and drive continuous improvement
- Supporting the work of the credit strategy team with data extraction and analysis as needed for specific projects
- Delivering insight across to stakeholders to ensure the best methods and processes are in place
- Supporting the regular production of KPIs relevant portfolio quality monitoring MI
- Owning and driving new tools, metrics and KPIs relevant to the collections business performance
- Be a recognised credit risk and collections SME
What we're looking for:
- Minimum of 3 years working in a similar role
- Excellent working experience of SQL
- Strong working knowledge of Microsoft Office products and specifically MS Excel
- Proven record in analysing data and building business cases.
- Python, R and Analytical Tools Experience is an advantage
- Bachelors or Masters degree in relevant technical/scientific discipline (STEM) is an advantage
- Experience of working in an SAP environment is desirable
- Experience within Utilities or Financial Services is desirable
What’s in it for you!
We are investing in our credit risk team to provide increased capacity and to enhance risk mitigation. In collections, we’ve delivered a lot this year to support our customers. We have big ambitions, investments and opportunities to continue to develop and improve our collections strategy. It’s the perfect time to join the team and really make a difference.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 28 with length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability.
Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about working at Thames Water