Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you’ll be doing
As an Administrator in the CGS Payments team, your role is primarily about processing payments for customers within strict timeframes. On a daily basis you will be working with data providers from all around the Company and this may also include contractors working for Thames Water. The team will also be expected to handle written and telephone queries from customers who may be entitled to a payment so strong customer service skills and a desire to resolve problems are necessary. The entered data also feeds into monthly and annual performance reports which are subject to audit so entering accurate data is important. You will also help maintain process documents within the team.
We’re looking for you to
- As this is a customer facing role, strong verbal and written communication skills are essential.
- You will have a high level of computer literacy and be comfortable in working with a variety of different systems within the company including SAP CRM, Spring, WFM/Vistec. In particular, a good working knowledge of Excel is required including the use of basic functions.
- As your data entry will provide valuable performance information to both external parties and Senior Management within the company, high levels of accuracy and numeracy are essential.
- The ability to use your own initiative, be organised and work efficiently is essential. You will be comfortable dealing with staff of all levels and able to constructively challenge or influence people and processes to identify improvements.
- As this is a very small team a positive demeanour and being a good team player are essential qualities. Overall, a willingness to learn new skills and desire to contribute towards the success of the team will be essential.
What’s in it for you?
The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 sets out certain performance standards in the provision of water and wastewater services, and to specify payments to customers where we fail to meet those standards. This is known as the Guaranteed Standards of Service (GSS). Being committed to providing an excellent service to our customers we have enhanced the basic scheme for our household customers, although not legally required to do so. The whole scheme (i.e. our statutory requirement, GSS plus our voluntary enhancements) is known as the Customer Guarantee Scheme (CGS) and as part of this team you will ensure Thames Water excels to become the industry leader in the service offered to our customers.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about working at Thames Water.