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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

This is an exciting role where you will be supporting our customers and protecting the environment. You will be overseeing our contractors and ensuring they are working safely and efficiently, working alongside them to resolve defects on our sewer network.

Our area covers from Luton – Welwyn Garden City -Westminster – Uxbridge and everything in between.

  • The day-to-day operation of the waste network including resolution of sewer collapses, blockages, flooding to customers’ homes and pollution to watercourses
  • Taking personal ownership of customer issues i.e. responding to queries, complaints and resolving issues
  • Ensuring compliance with all relevant regulations and standards during repairs
  • Acting as local network expert providing information for risk assessments and sharing information regarding network risks and other health and safety issues
  • Attending meetings with customers, councils, and the Environment Agency to discuss how best our business can support them
  • Providing critical on-site information to support the wider Operations team
  • Supervising contractors to ensure that they are working safely and adhering to company policies & procedures
  • Performing a rolling 6 week shift pattern, with participation in an out of hour’s standby rota once every six weeks

We’re looking for you to:

  • What is important to us is finding someone with the right personality and values for our team
  • Be enthusiastic with a willingness to learn
  • Be an excellent communicator and have strong interpersonal skills
  • Be self-motivated with a passion for problem solving and making a difference
  • Possess basic IT skills, this is preferable but not essential
  • Clean manual driving licence

What’s in it for you?

This role provides an interesting working environment as no one day or one job is the same. You will be required to liaise with the environment agency, councils, and customers. You will form part of an extremely supportive and trusting team

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.