Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. Every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you’ll be doing:
The purpose of this role is to liaise with Highway Authorities to respond to invoices and charges received under the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). The role involves processing a high volume of charges, which requires specialist training on corporate systems and an in-depth knowledge of the relevant TMA legislation.
This role is required to ensure accurate and timely processing of charges in order to maintain good relationships with key stakeholders, both internally and externally.
We’re looking for you to:
- Have great attention to detail and accurate data entry skills as you will be using and updating multiple systems at the same time and it is imperative that correct information is entered at all times
- Have previous customer service skills gained through a role where you have taken calls and requests from customers and prioritised them effectively to provide solutions
- Be IT literate, be able to adapt to using new software quickly, have excellent written and verbal communication skills, able to prioritise work and work under pressure in a busy environment
- Any experience with Vistec, Insight, SAP, JMS and GIS would be highly beneficial
What’s in it for you?
This is a great opportunity to join one of the busiest teams in Streetworks and get a unique experience of working directly with Highway Authorities, the business and its contractors. Our main goal is to process and thoroughly investigate all charges received from the Highway Authorities to understand whether they can be paid or disputed as per the company policy and legislation. There will be a variety of tasks to be undertaken on a daily basis that will broaden your knowledge of the business and provide you with an opportunity to develop your skills in a busy operational environment. This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.
This is a temporary role for approx. 26 weeks, starting as soon as possible with a pay rate of £12.29 per hour.