Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

As the Trade Effluent Technologist, you will be responsible for issuing legal documentation which will allow our business customers to discharge Trade Effluent into Thames Water foul sewerage systems.  You’ll provide a company-wide focus for the issue of legal documentation to trade and industry under the provisions of the Water Industry Act 1991.

You’ll be responsible for reviewing all new trade effluent applications including completing customer site visits to evaluate the details of an application. During the consenting process, you’ll be required to understand and assess what is being discharged as well as gather information both onsite and using internal systems for process, volumetric, pollution prevention, health & safety, and billing purposes.

You will also complete existing Trade Effluent case reassessments as defined by The Urban Wastewater Directive to ensure accurate and fair charging to our customers and attend incidents and take any follow-up action such as formal sampling as evidence for prosecutions.

We’re looking for you to:

  • Take ownership of customer queries, being curious to fully appreciate the query and identify the best solution to resolve it the first time
  • Have excellent communication and social skills, to clearly interact with our customers
  • Have a Higher National Certificate in a scientific discipline or working towards or a relevant professional qualification
  • Be analytically minded and self-motivated
  • Be knowledgeable in wastewater processes and have relevant working practice
  • Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
  • Have a full driving licence and access to a larger vehicle as you will be required to travel through the Thames Water catchment area carrying the required PPE

What’s in it for you?

This is a unique and exciting opportunity to join a team responsible for monitoring and controlling trade effluent discharge into the public foul sewer. You will be customer-facing and working to reduce the risk to Thames Waters assets, people, and the environment. You'll be carrying out operational risk, health & safety, and pollution assessments.

This is an excellent opportunity that will provide you with lots of interaction with various internal stakeholders and external customers. You'll work with a helpful, encouraging, and flexible-natured team of five and will see a variety of things you wouldn't normally expect to see in a role like this. You'll be working in the office and out in the field and this role provides a very interesting, challenging, and rewarding working environment.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.