This vacancy is now closed


Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you’ll be doing

Reporting to the PMO Director, you will be accountable for the engagement, coordination and support of operational input into the Capital Delivery programme.

Directing a team of Operational Liaison Engineers who work across the whole business, you will make sure that sustainable outcomes are achieved and represent the end-user, taking responsibility for the identification, development, acceptance and implementation of solutions that deliver the required benefits across the AMP.

Some specific responsibilities will include:

  • Promote, address issues and look to improve site health and safety performance
  • Oversee continuous improvement of the operational liaison process and team’s performance
  • Promote compliance and steer improvements to environmental requirements in asset design and delivery
  • Ensure the team are fully resourced and structured to meet their responsibilities and provide clear direction to develop a strong culture that supports the end-user
  • Oversee and report on the team and operational activity
  • Represent Capital Delivery on the Senior Management Outage Planning Group to ensure that there is strong coordination between Delivery teams and Operations.
  • Ensure that the AMP7 outage plan is maintained and that opportunities and risks to the programme are reviewed and addressed appropriately.
  • Work with delivery teams to understand their resource profile requirements to facilitate the AMP7 programme
  • Liaise with Operations to ensure that they are fully resourced to meet their obligations
  • Be the lead person on the Capital Delivery Stakeholder Improvement Plan which will develop new and existing relationships with colleagues across the business
  • Ensure that project briefs are conveyed to relevant stakeholders and proactively work with the Delivery teams and Operations to “de-risk” the AMP7 programme.


We’re looking for you to have the following:

  • NEBOSH or other relevant Health and Safety qualifications.
  • Corporate membership of a relevant professional body is desirable but not essential.
  • Extensive operational understanding with a proven track record of dealing with Capital Delivery teams.
  • Understanding of the challenges faced by operational teams.
  • Ability to balance competing demands to deliver a solution accepted by all parties.
  • Ability to identify and break down system processes, operational and technological difficulties to assist in the development of key winning strategies.
  • Experience in managing large and geographically diverse teams.
  • A positive, with a ‘can-do attitude and willingness to challenge the norm and consider new approaches or ideas.
  • Solid influencing skills with the ability to develop strong relationships.
  • Technical knowledge of water/wastewater operations.
  • Full driving licence and excellent IT literacy.

What’s in it for you?

This is a fantastic opportunity to be involved in high profile engineering that will leave a legacy for generations to come.  We offer great people full end-to-end exposure to exciting projects and programmes, collaborating with a myriad of suppliers, and deploying innovative technology to secure safe water supplies for today and tomorrow.  

Our competitive salary package includes an excellent contributory pension, car allowance, annual bonus opportunity, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.  

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we’re a Times Top 50 Employer for Women. 

Click here to find out more about working at Thames Water.