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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.


About the role

We are looking for a Technical Coordinator to join our busy Service Delivery in Central, Reading. This role is a 12-month fixed-term contract.

Within this role you will ensure that any building works that are carried out over or within 3 metres of a public sewer that is 160mm or less in diameter, are completed in line with the company guidelines and standards. You will be responsible for technically assessing building proposals (plans) as part of the Build over the application process and granting permission if the building works are showing to be done to the required specification.

The customer is always at the heart of everything and you will also be responsible for informing them of our building requirements and technically advising them if their proposal is not in line with our specifications.

This is a great opportunity where you will be working collaboratively within an established team and across the business; you will have exposure to a wide variety of stakeholders including customers, developers, contractors, and operations.


What you’ll be doing:

  • Ensuring the smooth end to end delivery of customers build over applications
  • Advising customers on any build over technical advice or process requirements
  • Seeking assistance from related technical teams on complex/high-level customer cases, training and upskilling
  • Effectively contributing to the meeting of the team’s overall performance and achievement of all targets
  • Responding to internal and external customer requests for information, advice and guidance on technical matters and service delivery in accordance with company policy and procedures
  • Prioritising work to deliver a good customer experience, being prepared to make decisions and being innovative in approach to improve customer satisfaction
  • Receiving, taking ownership and managing appropriately on the day phone calls from customers.
  • Responding positively and promptly to requests for additional information to support other areas of the business
  • Being effective and efficient in the use of company IT systems

What we’re looking for:

  • Be a highly focused customer service professional
  • Team player who is organised and motivated
  • Be able to demonstrate your technical ability or show a keenness to learn systems and processes
  • Strong written and verbal communication skills are essential
  • Ability to prioritise high volumes of work in a fast-paced environment where daily responsibilities can change
  • You must be able to work independently and as an integral part of the team
  • Adept at learning new technical systems, full training will be provided in the technical skills of the role
  • Knowledge of The Water Industry Act 1991, Building Regulations – specifically part H4 and Transfer of Private Sewers is preferable 


What’s in it for you? 

This is a great opportunity for you to support and assist in the implementation of new processes and systems by effectively contributing to the team’s overall performance where you work hard to ensure targets are achieved.

You will have exposure to a wide variety of stakeholders including customers, local authorities, contractors and operations and work collaboratively within an established team and across the business.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability.

Confident Leader and we’re a Times Top 50 Employer for Women. 

Click here to find out more about working at Thames Water