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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. 

About the role

As a Sewer Adoptions Engineer, you will be technically assessing and managing the adoption of new sewerage systems, sewer diversions and pre-planning enquiries. Working both independently and collaboratively within the Adoptions team, you will be building strong relationships and liaising with customers, developers, consultants, legal representatives, and internal departments.

You will take ownership and be the first point of contact for the customer and enquiries following their applications, whilst also ensuring that the customer is at the heart of everything we do as well as ensuring our assets are protected. 


What you’ll be doing: 

  • Technically assessing customer applications
  • Assessing plans and submissions for the adoption of sewers and Pumping Stations, and proposals to divert and alter our sewerage network
  • Answering any pre-planning enquiries and impact studies to ensure that no detriment is caused to Thames Water’s assets or the public sewerage system
  • Responding to customer requests for information, advice and guidance on technical matters and service delivery in accordance with company policy and procedures
  • Prioritising work to deliver an excellent customer experience, being prepared to make decisions and being innovative in approach to improve customer satisfaction
  • Proactively managing workloads to meet customer demands
  • Taking corrective action when jobs are failing to meet agreed with date or service requirements
  • Responding positively and promptly to requests for additional information from other internal team's to resolve customer issues and complaints
  • Maintaining and recording quality, accurate, up to date customer information on relevant systems.
  • Assist in the implementation and subsequent maintenance of new methods of working


What we’re looking for:

  • Team player, working collaboratively by supporting your team’s overall workload in other’s absence with a positive mindset
  • Excellent time management skills, with an understanding of the importance of our service level agreements and associated regulatory penalties
  • Take ownership of your geographical portfolio, being accountable for a range of local authority areas and the end-to-end delivery of all applications working with the UK’s largest housebuilders.
  • Overall commercial awareness of financial implications linked to customer outcomes and balance customer satisfaction with cost to the business
  • Civil engineering accreditation with a HNC or equivalent. Graduate Civil Engineers are also welcome

What’s in it for you! 

Working collaboratively within an established team, you will have exposure to a wide variety of stakeholders including contractors and suppliers. You will be dealing daily with Local Authorities, major housebuilders and designers/consultants which provides opportunities to enhance and build long-lasting relationships and build your reputation as an expert in the field.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process. 

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability

Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.