Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We are seeking a motivated people manager to lead and develop a team of up to 8 multi-skilled technicians and operators. You will drive their personal performance and improve the overall engagement, whilst managing in line with HR policies & processes.  Increasing customer service and operational performance within strict quality targets is vital to the success of this role and will be achieved in line with a strong health & safety focus. 

Day-to-day activities will include managing a budget, ensuring statutory planned & reactive maintenance is carried out and effluent discharge compliance is maintained through effective performance management of our Sewage Treatment Works.  Sludge management is an integral part of running the area, so it is vital that sludge is removed from our smaller sites to larger reception sites. 

We currently have 2 roles covering the Sewage Treatment Works in Bloxham and the Byfield catchment area.   

Key Accountabilities: 

  • Process Management –ensuring site compliance and the site achieves and maintains its required plant availability and reliability in order to meet quality targets at the agreed cost
  • Financial Management –owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget
  • Performance Management –ensuring the team achieve optimal performance in terms of work management and you will be responsible for developing the team and introducing new skills and Health & Safety awareness
  • Customer & Stakeholder Management - ensuring exceptional service to our customers with early personal interventions as required
  • Health and Safety – You will effectively lead the Health & Safety culture of the team as well as auditing the Health & Safety system and processes

We’re looking for you to:

  • Have excellent people and performance management skills to support and drive a team of mixed skills and abilities
  • Have process or operational management experience with strong skills in engineering, finance, H&S, and stakeholder engagement
  • Be focused on health and safety within the team and on-site
  • Be excellent at organisation and risk management
  • A valid driving licence is required to travel to different sites

What’s in it for you?

This is a diverse and fast-paced role where no two days will be the same. It provides a fantastic opportunity to think differently about how we ensure reliability and resilience of our assets, whilst developing our people and driving a sustainable operating model.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme.  Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women. You can find out more in our working for us section of our website.