Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you’ll be doing
The purpose of this role is to manage the in day schedule for Thames Waters field technicians. You will be responsible for dispatching work efficiently throughout the month, ensuring that field technicians have the correct work in a sensible order, considering travel radius and skill sets, whilst processing ad hoc requests and dispatching high priority work such as alarms as required throughout the day.
Your main point of contact with field teams will be via phone and email, so exceptional telephone etiquette and written communication skills are essential to the role. You will be organised and able to manage your own workload in a high pressured environment.
You will at times be asked to cover for other schedulers during lunches and annual leave. You will liaise with your planner and work together to ensure maximum completion of the planned maintenance, whilst effectively utilising all of resources in the field.
We’re looking for you to
- Have excellent communication and coordination skills
- Have the ability to work under pressure
- Have excellent attention to detail
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about working at Thames Water.