Who we are?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.  

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open – and this matters even more through a pandemic. 

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive.

We have an exciting opportunity to work in conjunction with the Systems Optimisation Analyst to manage access to the clean water hydraulic system. The Systems Optimisation Engineer will develop and implement a sustainable longer-term strategy to run a calm system (including the production sites and network) within regulatory requirements with high area reporting availability. Other aspects of the role include working closely with the leakage team and numerous other internal stakeholders, taking the lead in managing technical issues during unplanned emergency events, and supporting business change initiatives. The role will also involve leading the risk review process for emerging hydraulic system risks, and devising smart contingency plans to mitigate the risk in the short term while driving business cases for investment to be secured.

What you will be doing

  • Monitor, investigate and resolve low-pressure issues, complaints, and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas, and developing solutions to individual problems or emerging risks.
  • Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
  • Leading the technical operational input into engineering and customer-led projects.
  • Be the technical system operations lead on unplanned emergency events to mitigate against adverse effects to the customer, Interruptions to supply, water quality, brand image
  • Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages, and various other workstreams
  • Support monitoring of pressure managed areas and management of information
  • Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion
  • Assist with analysis of long-term issues such as excessive head loss, low flows, area integrity, supply resilience, and water quality turnovers
  • Formulating operating strategies in conjunction with the water control center and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system
  • Evaluate and analyze operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
  • Assess and approve all new connection or development requests coming from the customer
  • Carry out Out of hours coordinator responsibilities on a technical standby rota

We are looking for you to

  • Have technical disciplines like Engineering, industry experience, and in-depth knowledge of hydraulic principles
  • Have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures, and interruptions to supply
  • Have strong communication and leadership skills when negotiating or liaising with different stakeholders in this role
  • It is essential that the candidate possesses good analytical, problem-solving, negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water.
  • Have a full driving license and own transport is desirable, due to site visits or meetings across various Thames Water offices

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with a length of service, and a wider benefits scheme.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.  You’ll enjoy a fulfilling career, flexible working arrangements , and great benefits if you join our team. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we’re a Times Top 50 Employer for Women.  

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities, and the environment can thrive.  This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.  

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.