Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

We are dedicated to delivering a continuous supply of drinking water to our customers through our infrastructure. The Water Networks Repair and Maintenance teams are responsible for completing repair and maintenance activities on Thames Water's underground water network – pipes and ancillary fittings.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We will be recruiting for Repair & Maintenance (R&M) Technicians and Operatives across the Thames Valley, South London, and North London on a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift, and 1 in 8 weeks on standby on an average of 45 hours per week. We will also be offering a limited number of positions on a working pattern of Monday to Friday, fixed day shifts, or Monday to Friday, fixed late shifts. Flexibility to undertake overtime during peak demand is essential.

As an R&M Operative, you will be responsible for ensuring that all of the work which you undertake is completed to the correct safety and quality standards as directed by the R&M Technician.

We’re looking for you to:

  • Have experience/training in the utility industry working on underground network assets (pipes and values) on the highway
  • Be competent with IT
  • Use your initiative and problem-solve where repairs are required
  • Have good communication skills
  • Have a can-do, positive, right-first-time attitude, remaining open to new ideas and change
  • Work well as part of a team but also alone, using your initiative
  • You must be able to meet the physical demands of the role with the ability to work outdoors in all weathers
  • Be self-motivated and confident at completing tasks to the best of your ability


To succeed in the role, it is expected that you will have:


  • Strong advantage if you are street works qualified (NRSWA)
  • (Cat & Genny training) Service Avoidance L2


  • EUSR Water Hygiene
  • Full UK Driving Licence (including part C1 & E)
  • Mains & Service Laying Training
  • Manual Handling Training
  • Mini Digger / JCB Qualifications
  • Lorry Loader Training
  • Deep excavation/trench-timbering training
  • Abrasive wheels
  • First aid qualified

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.  If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements, and great benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader. 

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities, and the environment can thrive.  This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.