Developer Services Helpdesk

What is the purpose of these roles?

We’re a fast-paced, friendly, and knowledgeable team, that takes inbound calls from our varied customer base (which includes large and small developers, builders, and architects as well as homeowners doing home improvement or renovation works) to offer them advice on our various services.

There is a lot to learn in this role and you’ll be advising customers on how to apply for new water and sewerage connections, as well as sewer adoptions, what we require for Water Regulations inspections, and general knowledge of our clean and waste pipe network, to be able to advise customers how to protect our assets whilst they work near them.

What skills are we looking for?


  • The ability to be comfortable in a fast-paced environment – you’ll take anywhere between 30-40 calls a day
  • Attention to detail and the ability to work accurately under pressure
  • A flexible nature that’s open to change
  • Computer literate
  • The ability to absorb knowledge and pick up new skills quickly
  • Good telephone manner
  • Happy being in a role where you’re on the telephone the majority of your day

Desirable but not essential:


  • Previous call center/inbound call taking experience
  • An efficient typing speed

This role will be a Permanent position,  office hours will be Monday to Friday 8am to 4pm or 9am to 5pm.

What’s in it for you?

You will be based in our Head Office in Reading, this is a Permanent position working Monday to Friday 8am to 4pm or 9am to 5pm with a competitive salary.

Our customer service centre is a fun, fast-paced environment where no two days will be the same.  You will be working with like-minded people who want to make a difference to our customers.  We are committed to giving you great training and will make sure you are confident in helping customers.


Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with a length of service and a wider benefits scheme.  

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. You’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits if you join our team. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we’re a Times Top 50 Employer for Women. 

Click here to find out more about working at Thames Water.