Who are we?

We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes.   

Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment. 

 About the role

The Medium-Term Planner will support & help drive Forecasting Team in line with the ambition, vision and values of the wider Retail organisation.

At the outset, this role will focus on the in-depth insight required to support the Retail Service Operations organisation in delivering brilliant outcomes for our customers through supporting the operating of an industry-standard Forecasting and Scheduling function.  The role holder will be an essential business partner to the Thames Water Retail Service Operations organisation.


What you’ll be doing:

  • Supporting the Lead Forecasting Manager to create a Centre of Excellence for Forecasting supporting the Retail Organisation.
  • Responsible for supporting the translation of demand forecasts into call and work item forecasting and supporting the translation of this into highly effective people deployment plans.
  • Forecasting customer demand by time period and matching the scheduling of people to this demand, enabling target service levels to be met and resources deployed efficiently through interrogation, analytics & mitigating actions  
  • Supporting the governance and communication of the Revenue Manpower Risk & Opportunity plans and Forecast & Schedule plans including weekly/monthly planning forums.
  • Supports resource modelling across the planning organisation, including building the budget plan for Revenue Organisation (Rolling Forecast, previous 6+6, 3+3 etc), leading as a subject matter expert for assigned functions.
  • Responsible for interpreting complex driver models enabling the Revenue organisation to efficiently plan the use of resources achieving Cycle Time ‘best in class’ targets across key priority work items that have the most significant impact on the customer experience and propensity to complain.

Your experience will include:

  • Experience in Medium to Long Term Demand & Supply forecast planning.
  • Excellent Planning & forecasting skills.
  • Strong Excel skills
  • Customer-centric career with evidenced experience and strong commercial acumen skills, knowledge of statistical techniques as well as current future trends in the use of technology. 


What’s in it for you!

The role is varied, allowing you to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrive on being challenged and ensuring that we deliver the best outcomes for our customers and our business.

Our competitive salary package includes an excellent contributory pension, 26 days of holiday per year increasing with the length of service and a wider benefits scheme.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability.

Confident Leader and we’re a Times Top 50 Employer for Women. 

Click here to find out more about working at Thames Water