Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing
Working alongside the Business Readiness Team, Retail Leadership Team, and relevant stakeholders, the Change Communications Manager will develop a change communications strategy for customer transformation. This is an interesting role that will see the successful candidate building and delivering engaging employee change communication plans and content to drive clear understanding and buy into the customer transformation programme.
You will be a self-starter and someone who is looking for an interesting new challenge as you engage and inform colleagues about the positive journey we are on.
What you should bring to the role
- A strong previous track record of change communications and campaign handling is essential with a minimum of 4-5 years experience; internal communications or communications consultancy experience preferred
- Experience in video creation and editing is preferred
- Experience in managing external agencies preferred but not essential
- Strong interpersonal and negotiating skills essential
- Excellent standard of written and spoken English required
- Familiar with MS office (Word, Excel, Outlook, and PowerPoint)
- Car driver preferred
What’s in it for you?
Are you looking for a career change, a role where you will be more visible? This position will see you playing a key role in the frontline communications team, working closely with Executive level stakeholders and other senior leaders, as well as the wider Thames Water employee communications team. We are going through a period of transformation so apply today to join us at this exciting time.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with a length of service, and a wider benefits scheme.
Thames Water is a dynamic, rewarding , and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements , and great benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader employer.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.