Who we are?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.  

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open – and this matters even more through a pandemic. 

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive

What you will be doing

This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.

You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

This role is paying between £20,874 - £28,242 Basic with a 49% shift allowance on top of the basic salary! You will also get a company van and a fuel card ( work use).

You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.

Day to day responsibilities include:

  • Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
  • Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries, and loss of supply out in the field
  • You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs, and maintenance
  • Looking after valve operations and water sampling and valve checks and planning
  • Work well within a team covering core and standby hours through all hours of the day (on standby rota)
  • You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills

We’re looking for you to:

  • IT skills – will be required to communicate via a portable device
  • Understanding of key Company operating procedures relevant to a specific role.
  • Communication skills, basic customer service skills
  • Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
  • As the role involves driving daily, the ideal candidate will hold A full UK driving licence and be happy to drive between jobs. 

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.  You’ll enjoy a fulfilling career, flexible working arrangements , and great benefits if you join our team. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we’re a Times Top 50 Employer for Women.  

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities, and the environment can thrive.  This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.  

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.