Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
Performance Manager
What is the purpose of this role?
This is an exciting opportunity to really make a difference in one or our most critical roles within Waste Treatment, our front line performance manager. You will have two key accountabilities; firstly to manage and support your team and secondly to manage the process.
You will be responsible for the day-to-day operations and improvement of sewage treatment processes in a particular area through the effective leadership and direction of resources.
What does this role involve?
- You are responsible for the performance management and leadership of your team in accordance with company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
- You are responsible for identifying, mitigating, resolving and escalating risk across the site and team.
- You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost efficient, robust and safe operation 24/7.
- Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively in relation to H&S, compliance, people and performance.
- You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
- Health and safety is at the centre of everything we do and as such you will be responsible for implementing this with your site and team
- You will be managing the combined heat and power (CHP) units, steam boilers, sludge plant and sludge digestion.
To be successful you will have the following skills and experience:
- We are looking for a proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
- You will need excellent people and performance management skills to support and drive a team of mixed skills and abilities.
- A strong health and safety and customer based ethics.
- Excellent organisational and risk management skills are also needed. Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable. A valid driving licence is required in order to travel to different sites.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 28 with length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about working at Thames Water.