******PART-TIME OPPORTUNITY MONDAY-FRIDAY 10AM-2PM ******
Who are we?:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
The role:
The role of a CSA is fast-paced and varied, so if you’re looking for a job that will keep you on your toes, keep reading!
You will be the first point of contact for our customers and will strive to deliver a great customer service experience for everyone you speak to. You will need to take ownership of each situation, ask the relevant questions, and come to a resolution that leaves the customer feeling that they have been heard and dealt with in the best way possible.
Previous experience isn’t necessary, all we ask is you have a proactive attitude and always look for a positive solution to things. Everything else, we can teach throughout our great training program that starts the moment you walk through the doors!
What we are looking for:
Previous experience isn’t necessary, all we ask is you have a proactive attitude and always look for a positive solution to things. Everything else, we can teach throughout our great training program that starts the moment you walk through the doors!
What’s in it for you (the important stuff!):
- Salary starts at £19500 with a performance-related salary progression
- 24 days holiday – increasing to 28 – Pro-rata
- Team incentives
- Defined career progression
- Flexible working after training – This is an office based role for the first 8 weeks allowing you to work from home for over half of your shifts! but must be able to attend the office 2 days a week.
- This is a part-time role offering hours Monday to Friday 10-2 with the flexibility to go full time if your circumstances change.
Click here to find out more about working at Thames WaterWe deliver life's essential service so our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment