Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing:
You’ll ensure that all reactive work created by the business and its partners is allocated to the appropriate resource/team to ensure we deliver our customer promises and meet Service Level Agreements (SLAs). The main responsibility is to ensure that our field teams are scheduled for a full day’s work and arrive at a particular job within the specified timeframes, with any delays communicated to the field/supervisors promptly.
A key component of the role is to act as an area focal point and take ownership of all aspects of operational delivery. This involves validating emergency work that is raised on the system; ensuring resources are utilized effectively to maximize output; prioritizing numerous competing tasks, and continuously monitoring the progress of work and communicating any delays to impacted parties.
To achieve these objectives, you’ll establish and maintain strong relationships with the Field teams and adopt a highly collaborative approach to resolving problem jobs. You’ll also effectively manage a significant workload in a fast-paced environment, ensuring that competing priorities are handled to meet SLAs.
What you should bring to the role
- Previous Customer Service experience
- Excellent communication skills along with the ability to work under pressure to meet demanding targets
- Evidence of previous scheduling and planning to field-based teams is preferable
What’s in it for you?
This is a temporary role for approximately 26 weeks, paying between £10.22 per hour and £13.83 per hour depending on skills and experience.