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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open – and this matters even more through a pandemic.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach with various options across working from home, office, and our sites. We’ll cover this during the assessment process.

Thames Water have an exciting opportunity for a Document Controller to join the London Tideway Tunnel Project on a fixed term contract of 19 to 24 months.

About the role:

Responsible for the overall control of all departmental documentation.

The Document Controller reports directly to the Business Process Manager and is responsible for accurate management and safeguarding of London Tideway Tunnel project documentation generated by the department and contractors in support of the ongoing operation of the department and, in a manner, that will enable all relevant parties to quickly retrieve them. This includes, but is not limited to, operating processes and procedures, manuals, reporting, correspondence and other supporting documentation.

This role involves working to tight deadlines and ensuring that all parties both internal and external are following the same processes and procedures.

The document controller is required to develop and implement processes related to document control and management and perform regular audits to confirm the validity of the documentation.

This is a progressive project that requires you to be open to changes on priorities and deadlines.

Main Responsibilities:

  • Ensure day to day activities are completed with accuracy and within deadlines agreed
  • Responsible for file validation and document controlling
  • Maintaining the project filling systems
  • Monitoring document controlling processes
  • Co-ordinating with teams within the department and external stakeholders
  • Submitting project documents punctually and with quality
  • Performing regular audits on project documents to ensure that they have been properly submitted to other teams, departments and/or external stakeholders
  • Effectively follow the company’s standard operating procedures in submissions of documents

What we are looking for you to have:

  •       Must have practical / hands-on experience in document management.
  •       Must have experience of IT systems, preferably on SharePoint and Office 365.
  •       Excellent Microsoft Office software knowledge
  •       Good working knowledge of Adobe Acrobat
  •       Good working knowledge of ASITE/EDMS software is an advantage
  •       Excellent organisational skills
  • Good communication skills for co-ordination between the various internal and external stakeholders
  •       Ability to monitor and evaluate systems and to look for improvements
  •       Able to work in a fast-paced and deadline-driven environment
  •       Self-directed and highly motivated
  •       Detail-oriented, dependable and trustworthy
  •       Ideally good written and spoken communication abilities

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.  If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and really great benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer. 

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive.  This means, when a crisis happens, we all rally round to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.