Who are we?

We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes.   Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.

About the role:

The technical lead will be responsible for technical support and knowledge sharing across all processes under the SMOC (Smart metering Operational Centre) and smart metering area. This is mainly focused on system and interface knowledge but applies this to meet business requirements, so stakeholder engagement skills are essential.

The technical lead will support the workstream leads with any technical decisions, using their experience in smart metering deployment programme to ensure that the business benefits are achieved. The technical lead will work in an operational capacity (supporting with day-to-day activities) but also provide strategic and change support on projects and Continuous improvement initiatives to ensure that the SMOC service evolves with the business needs.

What you will be doing:

  • Provide technical expertise to the leads within the SMOC.
  • Provide technical knowledge to the business stakeholders, acting as the relationship manager between the SMOC leads and business.
  • Provide strategic and change support to projects and improvements.
  • Support on major incidents to restore services.
  • The lead will ensure the tickets raised for the smart metering program are managed effectively where-in they get allocated to the relevant teams for resolution in a timely fashion.
  • The lead will also be managing the digital data services.

What skills are we looking for?

  • Experience maintaining smart metering system.
  • Smart meter system deployment and project work (including to review and create technical specification documents).
  • System understanding across smart metering processes/systems (FNI (Fixed Network Infrastructure), SAP-ISU, MDMS (Meter Data Management System) , Salesforce, Power BI, ServiceNow) covering the full meter journey from install, read, analyse, present, and investigate.
  • Interface understanding (ESB, SFTP, Go Anywhere).
  • GDPR awareness and compliance.
  • Advanced knowledge of SQL.


What’s in it for you!

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability.

Confident Leader and we’re a Times Top 50 Employer for Women. 

Click here to find out more about working at Thames Water